Roof repairs
Tiles, slate, ridge, flashings. Targeted work with clear limits.
- Fault isolation and repair options
- Safe access checks before work starts
- Photo notes when feasible
Services (ops-manual style)
This page is a service hub and decision tool. Use it to match your situation (leak, maintenance, blocked guttering, flat roof ponding) to a sensible service package, understand what we can and cannot do on a typical visit, and prepare your property so the inspection and work run smoothly. For quick routing, check the selection matrix and then jump to the relevant service section.
Decision / selection matrix
Use this matrix to choose a package based on your scenario. Each row links to relevant service sections and supporting pages. If your scenario touches safety (height, fragile roof, suspected asbestos), read health & safety policy before booking.
| Scenario (what you notice) | Package A: Safety check & report | Package B: Targeted repair visit | Package C: Preventive maintenance | Recommended links |
|---|---|---|---|---|
|
Leak after heavy rain (unknown source)
Ceiling stain, damp smell, intermittent drip.
|
Good first step if access is complex or you want documented options. Request assessment |
Often suitable once leak area is narrowed (tiles/flashing). See Repairs. |
Optional follow-up for gutters/valleys and small defects to reduce recurrence. | Weather & rescheduling, Scope |
|
Slipped/broken tiles or missing slates
Visible from ground, bits in garden.
|
Useful if multiple elevations or you need a condition overview. |
Best fit in most cases. We isolate the fault, replace/secure where feasible. Repair details |
If widespread wear, maintenance may be more sensible than repeated callouts. | Contact, Access policy |
|
Chimney or lead flashing concerns
Damp patch near breast; mortar cracks.
|
Good when diagnosis is unclear (flashings vs masonry vs internal condensation). |
Suitable if flashing is the likely cause and safe access is available. See Repairs and limitations. |
Maintenance for valley clearance and minor resealing where appropriate. | Heritage / listed buildings |
|
Flat roof ponding / slow drainage
Standing water, algae, leaks at edges.
|
Recommended if you want measured notes (falls, outlets, seams). |
Suitable for localised patching if membrane is otherwise serviceable. See Flat roofs. |
Often best to combine clearing outlets + checking edges and upstands. | Water management, Booking |
|
Flat roof seam split / blistering
Visible seam opening, soft spots.
|
Useful when there are multiple defects and you need a repair plan. |
Best fit for patching small-to-medium defects where substrate is sound. See Flat roofs. |
Maintenance helps prevent repeat issues at outlets and edges. | Materials |
|
Overflowing gutters in rain
Water cascades over gutter, damp walls.
|
If you also suspect roof defects; we can triage roof vs gutter cause. | If a single joint/outlet is failed and safe access exists. |
Best fit for routine cleaning + joints check. See Gutters & fascias. |
Runoff & neighbours, Access |
|
Fascia/soffit rot or peeling paint
Soft timber edges, staining near eaves.
|
Good to confirm cause: gutter leaks, ventilation, or overflow. | Minor repairs if damage is localised and structure is safe. |
Best fit if combined with gutter alignment and water-path checks. See service |
Exclusions |
|
Buying/selling: want a practical roof note
Not a survey; just condition notes and options.
|
Best fit. We document visible issues and likely next steps. Request report-style visit |
Only if a specific defect is already identified. | Optional: clear gutters/outlets before winter to reduce risk. | Documentation, Privacy |
|
Storm damage / urgent water ingress
Dislodged elements, active leak.
|
May be used if conditions prevent immediate repair; we prioritise safety notes. |
Best fit when safe to work: temporary stabilisation + targeted repair. See Repairs. |
Maintenance is not appropriate as the primary response to active storm damage. | Emergency policy, Weather limitations |
Packages are a decision aid, not a promise of outcome. If access is unsafe, materials are unavailable, or the roof is beyond local repair, we’ll explain options and stop.
Read limitations and health & safety.
Main services
Check the selection matrix
Flat roofing
Felt / GRP / EPDM maintenance and patching without unrealistic promises.
- Outlet and edge checks
- Ponding assessment (practical, not theoretical)
- Localised seam/edge patch plans
Gutters, fascias & soffits
Cleaning and water-path checks to reduce damp risk and staining.
- Clears blockages and checks joints
- Downpipe/outlet flow checks
- Notes on alignment and overflow points
Roof repairs (tiles, slate, flashing)
Repairs are scoped to isolate a defect and restore function where the surrounding roof is reasonably serviceable. Common jobs include replacing slipped/broken tiles or slates, re-fixing ridge/verge elements where appropriate, and addressing flashing details that are visibly compromised. For routing, check the selection matrix.
Typical inputs
- Photos from ground level (front/back, chimney, valleys)
- Location of internal staining and when it appears
- Any prior repairs and approximate age
What “targeted” means
We avoid turning a small repair into an unpriced re-roof. If inspection suggests widespread failure, we stop and explain options, referencing variations and next steps.
When we may defer
- High winds, lightning risk, or unsafe wet surfaces
- Fragile substrates (e.g., deteriorated felt beneath tiles)
- Access constraints (no safe ladder pitch / fragile conservatory roofs)
Flat roofing (felt/GRP/EPDM) maintenance & patching
Flat roofs need honest diagnosis: ponding, seam movement, edge detailing, and outlet capacity. Our approach prioritises water-path checks and small, controlled repairs where the membrane and substrate are sound. If you’re unsure which package applies, check the selection matrix.
Common issues we can address
- Blocked outlets and debris build-up
- Small seam openings and edge lifting
- Minor splits around penetrations (where accessible)
- Temporary stabilisation recommendations during bad weather
What you’ll receive
- Plain-language condition notes
- Photos where safe and feasible
- Options: patch/maintain vs plan larger refurbishment
Documentation is described in terms.
Practical warning signs
- Soft/“spongy” feel underfoot (do not walk on it)
- Persistent ponding that never clears
- Interior mould/damp that may not be roof-related
If in doubt, start with Package A in the matrix.
Gutters, fascias & soffits
Many “roof leaks” are rainwater management issues: blocked gutters, failed joints, misaligned runs, or undersized/blocked downpipes. This service focuses on clearing, checking flow, and noting where water is escaping. If you’re choosing between repair vs maintenance, check the selection matrix.
Typical tasks
- Remove debris and flush where appropriate
- Check joints, clips, and outlet connections
- Visual checks for fascia/soffit damage at eaves
- Note splashback points and staining patterns
What this prevents (often)
- Overflow at corners causing damp patches
- Water tracking behind fascia boards
- Premature paint failure at eaves
- Blocked valleys and moss build-up
When you may need more
- Downpipe is broken internally or underground drain is blocked
- Gutter runs are undersized for the roof area
- Fascia/rafters have structural decay
Boundaries are listed below and in terms.
Included / Not included (typical visit)
Check the selection matrixThis table is intentionally explicit to reduce misunderstandings. Final scope depends on access, roof condition, and safety. If something sits in “not included”, we can usually advise who to contact next.
| Item | Included (typical) | Not included / notes |
|---|---|---|
| Visual roof inspection from safe access points | Yes | No invasive opening of roof layers |
| Photo documentation (where feasible) | Often | Not guaranteed in bad weather/unsafe angles |
| Replace a small number of broken/slipped tiles | Case-by-case | If widespread failure, we stop and quote separately |
| Re-fix loose ridge/verge (minor) | Case-by-case | Major re-bedding/re-pointing may be separate |
| Lead flashing check and minor seal interventions | Case-by-case | Full leadwork replacement not always same-day |
| Flat roof outlet clearance | Yes (maintenance) | Blocked underground drains are excluded |
| Flat roof patching of local defects | Case-by-case | No promise to stop all future leaks on aged membranes |
| Gutter debris removal | Yes | Heavily contaminated waste disposal may be limited |
| Check gutter joints/outlets for obvious leaks | Yes | Hidden leaks behind cladding may require removal (excluded) |
| Minor re-alignment of a short gutter section | Sometimes | Full reline/re-pitch across elevations may be separate |
| Interior plaster repair / redecorating | No | We can advise drying time after leaks are resolved |
| Electrical work (lights, wiring, alarms) | No | Use a qualified electrician if water is near electrics |
| Asbestos identification/removal | No | See hazards policy |
| Drone surveys | No (unless stated) | We rely on safe-access inspection and photos |
Assessment factors (what affects recommendations)
We base recommendations on observable factors, not blanket statements. These points also influence scheduling and whether a repair can be attempted safely.
| Factor | Why it matters |
|---|---|
| Roof pitch and height | Defines access method and time on site. |
| Covering type (tile/slate/felt/EPDM/GRP) | Determines compatible repair materials and techniques. |
| Age and prior repair history | Helps distinguish isolated defects from systemic wear. |
| Leadwork / edge detailing quality | Many leaks track via flashings and upstands. |
| Underlay condition (where visible) | Failed underlay can make “simple” tile repairs unreliable. |
| Ventilation and condensation indicators | Moisture can be internal rather than rain ingress. |
| Gutter alignment and outlet capacity | Overflow can mimic roof leaks at walls and soffits. |
| Valleys and junction complexity | Junctions often require careful scope and staging. |
| Accessibility constraints | Conservatories, extensions, or narrow alleyways affect setup. |
| Weather on day of work | Safe working limits can require rescheduling. |
| Neighbour proximity / party wall details | Controls runoff, ladder placement, and permissions. |
Next step
If you can share 3–6 photos and a short description, we can route you to the right package faster. Use the contact form and include your postcode.
Preparation checklist (before we arrive)
Check the selection matrixA short prep makes the visit quicker and safer. If you can’t complete an item, tell us—many are optional, but they help.
- 1Provide access details (parking, gate codes, best entrance).
- 2Move vehicles away from ladder/set-up areas (driveway, side passage).
- 3Clear fragile items below eaves (pots, furniture, bins).
- 4Keep pets indoors during inspection/ladder movement.
- 5Note when leaks occur (only heavy rain? wind-driven rain? constant?).
- 6Mark interior damp spots (photos are helpful).
- 7Tell us about any loft boarding/limited loft access.
- 8Confirm whether the property is listed or in a conservation area (if known).
- 9Share any previous invoices/quotes (optional, helps avoid duplication).
- 10Identify any known hazards (fragile rooflights, loose wiring, wasp nests).
- 11If gutter work: confirm downpipe discharge points (soakaway, drain, hopper).
- 12Have a contact number available on the day: +44 20 7946 0958.
- 13Review cancellation/reschedule details in policies.
Boundaries & exclusions (plain language)
We focus on practical roofing tasks and clear communication. The following are out of scope for a standard service visit unless explicitly agreed in writing. For legal framing, see terms exclusions.
- Structural engineering decisions (sagging rafters/structural movement assessments).
- Interior remedial works (plastering, mould remediation, redecoration).
- Drain unblocking beyond accessible downpipe sections (underground drainage, shared drains).
- Asbestos testing/removal or handling of suspected ACMs (refer to hazards policy).
- Working on unsafe surfaces (fragile sheets, severely degraded flat roofs) where risk can’t be managed.
- Electrical/plumbing works unrelated to roof coverings (except reporting visible issues).
- Work requiring third-party permits or neighbour permissions not in place (party wall access, scaffolding permissions).
- Guaranteeing that an aged roof will be leak-free in all future weather conditions (we explain risk and options instead).
- Cosmetic-only fixes that hide symptoms without addressing water-path causes.
If you’re unsure
Start with Package A in the selection matrix or send a message via contacts describing constraints (access, time windows, neighbours).
Operational notes (what “transparent scope” looks like)
Before work
We confirm safe access, identify likely water paths, and explain the proposed action. If the right action is “do not proceed”, we’ll say so and reference health & safety.
During work
We keep scope tight: fix what’s agreed, avoid collateral disturbance, and note adjacent risk areas (e.g., tired underlay, cracked mortar). If conditions differ from the description, we pause and follow variation rules.
After work
You receive clear notes: what was done, what was observed, and what to monitor next. For ongoing maintenance, revisit the selection matrix each season (autumn leaves and winter storms are common triggers).
Request a visit (mailto form on Contacts page)
To keep this page lightweight, the contact form lives on Contacts
and sends via mailto: with validation. For faster routing, mention the scenario row you matched in the
selection matrix and attach photos if your email client allows.