A selection of recent customer feedback for domestic and small-business roofing jobs. Each note includes the job type, any constraints on access or timing, and the outcome after repair.
Illustrative avatars (not photographs) to represent the variety of customers and property types we work with.
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'/>%0A%0A <!-- Decorative circles -->%0A <circle cx='92' cy='104' r='28' fill='%2306b6d4' opacity='0.18'/>%0A <circle cx='420' cy='132' r='42' fill='%238b5cf6' opacity='0.14'/>%0A <circle cx='416' cy='416' r='54' fill='%2306b6d4' opacity='0.12'/>%0A%0A <g filter='url(%23shadow2)'>%0A <!-- Head -->%0A <circle cx='256' cy='222' r='92' fill='%23eabf9e'/>%0A%0A <!-- Hair (curly) -->%0A <path d='M168 214c-8-66 44-112 108-112 72 0 120 60 104 128-10-20-34-42-78-46-54-6-98 10-122 22-6 3-10 8-12 8Z' fill='%23232a33'/>%0A <g opacity='0.9'>%0A <circle cx='198' cy='156' r='18' fill='%23232a33'/>%0A <circle cx='224' cy='132' r='20' fill='%23232a33'/>%0A <circle cx='258' cy='124' r='22' fill='%23232a33'/>%0A <circle cx='292' cy='130' r='20' fill='%23232a33'/>%0A <circle cx='318' cy='152' r='18' fill='%23232a33'/>%0A <circle cx='344' cy='180' r='18' fill='%23232a33'/>%0A <circle cx='180' cy='182' r='18' fill='%23232a33'/>%0A <circle cx='210' cy='186' r='16' fill='%23232a33'/>%0A <circle cx='246' cy='190' r='16' fill='%23232a33'/>%0A <circle cx='280' cy='192' r='16' fill='%23232a33'/>%0A <circle cx='314' cy='196' r='16' fill='%23232a33'/>%0A </g>%0A%0A <!-- Face details -->%0A <path d='M210 242c16-12 34-12 50 0' fill='none' stroke='%23232a33' stroke-width='8' stroke-linecap='round' opacity='0.45'/>%0A <path d='M302 242c16-12 34-12 50 0' fill='none' stroke='%23232a33' stroke-width='8' stroke-linecap='round' opacity='0.45'/>%0A <path d='M256 256c-2 16-10 26-20 30' fill='none' stroke='%23232a33' stroke-width='7' stroke-linecap='round' opacity='0.35'/>%0A <path d='M220 292c22 18 50 18 72 0' fill='none' stroke='%23232a33' stroke-width='9' stroke-linecap='round' opacity='0.55'/>%0A <circle cx='212' cy='266' r='9' fill='%23dca47f' opacity='0.55'/>%0A <circle cx='300' cy='266' r='9' fill='%23dca47f' opacity='0.55'/>%0A%0A <!-- Neck -->%0A <path d='M224 306c6 36 22 54 32 62 10 8 34 8 44 0 10-8 26-26 32-62' fill='%23eabf9e'/>%0A%0A <!-- Jacket + shirt -->%0A <path d='M116 476c14-86 72-140 132-150 10 16 30 34 44 36 14-2 34-20 44-36 60 10 118 64 132 150' fill='url(%23jacket2)'/>%0A <path d='M204 338c14 20 30 32 52 32 22 0 38-12 52-32' fill='none' stroke='%23ffffff' stroke-width='10' stroke-linecap='round' opacity='0.18'/>%0A <path d='M250 336l6 22 6-22' fill='none' stroke='%2306b6d4' stroke-width='8' stroke-linecap='round' stroke-linejoin='round' opacity='0.9'/>%0A <path d='M170 430h172' stroke='%238b5cf6' stroke-width='10' stroke-linecap='round' opacity='0.28'/>%0A%0A <!-- Clipboard icon -->%0A <g transform='translate(86 360)'>%0A <rect x='0' y='0' width='128' height='104' rx='18' fill='%23ffffff' opacity='0.88'/>%0A <rect x='40' y='10' width='48' height='22' rx='10' fill='%23e5e7eb'/>%0A <path d='M30 52h68' stroke='%2306b6d4' stroke-width='10' stroke-linecap='round'/>%0A <path d='M30 76h56' stroke='%23232a33' stroke-width='8' stroke-linecap='round' opacity='0.25'/>%0A </g>%0A </g>%0A</svg>)
'/>%0A%0A <!-- Decorative gutter line -->%0A <path d='M86 124h340' stroke='%2306b6d4' stroke-width='16' stroke-linecap='round' opacity='0.20'/>%0A <path d='M120 152h272' stroke='%238b5cf6' stroke-width='10' stroke-linecap='round' opacity='0.16'/>%0A%0A <g filter='url(%23shadow3)'>%0A <!-- Head -->%0A <circle cx='256' cy='220' r='92' fill='%23f0c7a4'/>%0A%0A <!-- Hair -->%0A <path d='M170 228c-2-66 50-112 110-112 62 0 108 52 94 122-10-18-32-34-66-38-46-6-96 10-122 22-8 4-12 10-16 6Z' fill='%233a2f2a'/>%0A <path d='M182 210c22-34 56-54 100-54 50 0 82 26 92 64-18-18-46-28-84-28-44 0-78 10-108 18Z' fill='%233a2f2a' opacity='0.25'/>%0A%0A <!-- Glasses -->%0A <path d='M174 250c16-14 38-20 62-18 22 2 40 14 48 30 8-16 26-28 48-30 24-2 46 4 62 18' fill='none' stroke='%23232a33' stroke-width='10' stroke-linecap='round' opacity='0.65'/>%0A <rect x='182' y='242' width='92' height='56' rx='22' fill='none' stroke='%23232a33' stroke-width='8' opacity='0.75'/>%0A <rect x='238' y='242' width='92' height='56' rx='22' fill='none' stroke='%23232a33' stroke-width='8' opacity='0.75'/>%0A <path d='M274 270h-36' stroke='%23232a33' stroke-width='8' stroke-linecap='round' opacity='0.65'/>%0A%0A <!-- Face details -->%0A <path d='M256 256c-2 16-10 26-20 30' fill='none' stroke='%23232a33' stroke-width='7' stroke-linecap='round' opacity='0.35'/>%0A <path d='M220 306c24 18 56 18 80 0' fill='none' stroke='%23232a33' stroke-width='9' stroke-linecap='round' opacity='0.55'/>%0A <circle cx='212' cy='280' r='9' fill='%23e3ab84' opacity='0.55'/>%0A <circle cx='300' cy='280' r='9' fill='%23e3ab84' opacity='0.55'/>%0A%0A <!-- Neck -->%0A <path d='M224 306c6 36 22 54 32 62 10 8 34 8 44 0 10-8 26-26 32-62' fill='%23f0c7a4'/>%0A%0A <!-- Cardigan -->%0A <path d='M120 476c16-88 76-142 138-152 12 18 30 34 44 36 14-2 32-18 44-36 62 10 122 64 138 152' fill='url(%23cardigan3)'/>%0A <path d='M192 356c18 24 38 38 64 38 26 0 46-14 64-38' fill='none' stroke='%23f8fafc' stroke-width='10' stroke-linecap='round' opacity='0.35'/>%0A <path d='M256 340v130' stroke='%23ffffff' stroke-width='10' stroke-linecap='round' opacity='0.18'/>%0A%0A <!-- Small wrench icon -->%0A <g transform='translate(352 356) rotate(12 60 60)'>%0A <rect x='0' y='0' width='120' height='120' rx='22' fill='%23ffffff' opacity='0.86'/>%0A <path d='M74 28c-8 2-16 10-18 18l-8 0 0 8 8 8-22 22c-4 4-4 10 0 14l8 8c4 4 10 4 14 0l22-22 8 8 8 0 0-8c8-2 16-10 18-18 2-10-2-18-10-26s-16-12-26-10Z' fill='%2306b6d4'/>%0A <path d='M34 98l12-12' stroke='%238b5cf6' stroke-width='10' stroke-linecap='round' opacity='0.75'/>%0A </g>%0A </g>%0A</svg>)
These are typical examples of feedback we receive after completed repair or maintenance work. Results depend on roof condition, weather, and access constraints.
Kentish Town, London · Roof repairs & leak tracing
“They explained what was causing the leak, showed photos from the inspection, and completed the repair without trying to upsell a full reroof. Clear paperwork and tidy finish.”
Constraints: limited safe access; work planned around rain windows.
Outcome: leak stopped after repair; written notes and photo evidence provided where safe.
Islington, London · Flat roof maintenance (felt/EPDM)
“Quick response and good communication. The team highlighted a blocked outlet on the flat roof and fixed the edge detail. No issues since the last heavy rain.”
Constraints: access via rear alley; short working window for a tenant property.
Outcome: improved drainage; no recurring ponding observed in follow-up rain.
Camden, London · Gutters, fascias & roofline works
“Gutter problems were causing damp patches. They re-aligned the run, replaced a damaged section, and advised on ongoing maintenance. Very straightforward to deal with.”
Constraints: narrow frontage; neighbour access coordinated in advance.
Outcome: water now runs to the downpipe correctly; damp patches began drying once the source was removed.
Bristol · Roof repairs & leak tracing
“We had a drip appearing only in wind-driven rain. They traced it to a small flashing gap near the chimney and replaced the faulty section. No drama, just a proper diagnosis.”
Constraints: intermittent fault; required inspection after rainfall and careful staging.
Outcome: water ingress resolved; homeowner received a short scope and repair notes for records.
Manchester · Gutters & downpipe reseal
“They didn’t just clean the gutters — they explained why one joint kept overflowing and re-sealed it properly. The team cleaned up and took the waste away.”
Constraints: busy street frontage; work timed to avoid delivery hours.
Outcome: overflow stopped in subsequent rain; improved alignment and flow to the outlet.
Leeds · Flat roof edge detail & outlet check
“We were worried it was ‘the whole flat roof’. They showed that the main issue was at the edge trim and the outlet. They fixed the weak points and advised what to watch for.”
Constraints: limited safe access route; moisture needed ruling out vs. condensation.
Outcome: no further staining; clearer drainage path and maintenance guidance provided.
Birmingham · Slipped tiles & underfelt patch
“After the storm we had tiles out of line and a small damp patch. They secured the area, replaced the slipped tiles and patched the underfelt where needed.”
Constraints: weather-dependent; prioritised making it watertight quickly.
Outcome: roof made secure; no further damp patches after drying period.
Glasgow · Roofline inspection & minor repairs
“We appreciated the written scope. They identified a couple of small issues (loose fascia edge and a joint) and fixed them rather than pushing a bigger job.”
Constraints: short daylight window; careful assessment for safe access.
Outcome: small defects resolved early; reduced risk of water tracking behind the roofline.
We request feedback after a job is completed (or after a clearly defined stage, such as leak-stopping works). Reviews are captured via email or a written message and stored with the job record (date, location area, and scope). We don’t edit the wording for meaning—only for obvious typos or to remove personal contact details.
If something didn’t go to plan, we prefer to resolve it directly first. For complaints or escalations, please use the process described in policies.html.
If we’ve completed work for you, you can send feedback by email. Include your postcode area, the date (approx.), and what work was carried out.
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