Roof repairs & leak tracing
Targeted fault-finding and repairs for slipped tiles, flashing defects, punctures, and rain ingress; includes a written scope, photos where safe, and repair notes.
Practical, repair-first roofing guidance and service
GB • Tools-first site
Practical roofing help for homes and small businesses across GB
We focus on diagnostics, repair-first recommendations, and written scopes you can understand. Use this site like a customer toolkit: what’s included, what’s excluded, how we assess a job, and how to request an accurate quote.
- Phone
- +44 20 8050 1630
- [email protected]
- Weekdays
- 08:00–18:00
- Saturday
- 09:00–13:00
Roof check snapshot
Example visual guide (not a photo)
Prefer email?
Send photos and address for faster scoping.
What to include in an enquiry
If you suspect urgent water ingress, use urgent request guidance and include safe internal photos (no roof access required).
Core services (repair-first)
Choose a service to see what’s included, typical causes, preparation tips, and common definitions. Each page links to scope tables and policies.
Flat roof maintenance (felt/EPDM)
Maintenance and remedial works for flat roofs: edge details, outlets, seams, and upstands; advice on condensation vs. water ingress and safe access planning.
Gutters, fascias & roofline works
Cleaning, minor repairs, joint resealing and alignment checks for gutters and downpipes; roofline inspection for soffits/fascias with practical recommendations.
Tools-first: use this site like a checklist
Roofing quotes vary because access, height, materials, and defect type vary. We publish our assumptions so you can send the right details and avoid surprises.
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1
Choose a serviceMatch symptoms to likely causes and typical fixes.
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2
Check what’s includedKnow what a standard visit covers and what needs extra approval.
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3
Review assessment factorsHeight, pitch, access, material type, and internal signs.
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4
Send your enquiry with photosInclude address/postcode, timings, and safe internal images.
Written scopes
We aim to document what we saw (where safe), what we propose, and any assumptions. See scope conventions and variation handling.
Timing & access
Many delays come from access constraints or weather windows. Use the access policy and weather guidance for planning.
Glossary & definitions
Prefer plain language? We keep a compact glossary so terms like “flashing”, “upstand”, and “outlet” are clear. If implemented, see services glossary.
Support & contact
You can contact us by phone or email, but the fastest is the enquiry form with photos and access notes. See contact form and photo tips.
How a typical job runs (8 steps)
A compact overview so you know what to expect. Each step links to the relevant policy or service detail.
Step 1
Enquiry with photos & symptoms
Internal marks, timing, and any access limits.
Step 2
Remote triage (where possible)
We ask targeted questions to reduce site time.
Step 3
Access & safety plan
Ladders, scaffolds, permits, and safe areas.
Step 4
Assessment / inspection
Find likely entry point(s), confirm material.
Step 5
Written scope & options
Repair-first unless condition suggests otherwise.
Step 6
Confirm inclusions/exclusions
Avoid assumptions about hidden defects.
Step 7
Work + variation rules
Any change is agreed before proceeding.
Step 8
Aftercare & maintenance notes
What to monitor, clean, and photograph later.
Want the detailed version? See Services → Process and Policies → How we work.
Urgent leak guidanceWhat’s included vs. not included (excerpt)
This is a short excerpt. For the full table and examples, see Pricing → Included / Not included.
| Included (typical) | Not included (unless agreed) |
|---|---|
| Visual inspection from safe points; internal checks where accessible | Unsafe roof access or fragile roofs without appropriate access equipment |
| Minor repairs aligned to the agreed scope (e.g., reseal a joint, replace a limited number of fixings) | Full reroofing, structural carpentry, or extensive decking replacement |
| Work notes and photos where safe/possible | Decorating, plaster repairs, mould remediation (refer to specialists) |
Assessment factors (excerpt)
Used to quote fairly and plan safe access. For full explanations, see Pricing → Assessment factors.
| Factor | Why it matters |
|---|---|
| Height & pitch | Affects ladder/scaffold needs, time on site, and safe working limits. |
| Roof type & material | Different failure modes: tiles, slate, felt, EPDM, GRP details. |
| Access constraints | Parking, alleyways, conservatories, fragile extensions, neighbour proximity. |
| Symptoms timeline | “Only in wind-driven rain” vs. “constant damp” changes diagnosis priorities. |
Customer snippets
Short quotes for context. For more detail and how we collect feedback, visit reviews.
“They explained what was causing the leak, showed photos from the inspection, and completed the repair without trying to upsell a full reroof. Clear paperwork and tidy finish.”
Hannah P.
Kentish Town, London • read more
“Quick response and good communication. The team highlighted a blocked outlet on the flat roof and fixed the edge detail. No issues since the last heavy rain.”
Imran S.
Islington, London • read more
“Gutter problems were causing damp patches. They re-aligned the run, replaced a damaged section, and advised on ongoing maintenance. Very straightforward to deal with.”
Margaret W.
Camden, London • read more
Service area
Based in London and supporting jobs across GB depending on scope and scheduling. For smaller works, response is typically fastest within Greater London and nearby areas.
Primary coverage
By arrangement
If you’re outside our usual area, include your postcode and a short scope summary: send an enquiry.
Address
41 Camden High Street
London, NW1 7JE
United Kingdom
London, NW1 7JE
United Kingdom
Weekdays
08:00–18:00
Saturday
09:00–13:00
Sunday
Closed
Emergency services vary by availability. See emergency guidance.
FAQ (preview)
Quick answers that link to definitions and policies. For the full FAQ and glossary, see services FAQ and glossary.
What do you mean by “leak tracing”?
What do you mean by “leak tracing”?
It’s targeted diagnostics to find the likely entry point(s) for water, which may be different from where the stain appears internally.
See leak tracing and the definitions.
Can you fix a leak on the first visit?
Can you fix a leak on the first visit?
Sometimes—when access is safe, the defect is visible, and materials are standard. If the cause is hidden or access requires scaffolding, we’ll provide a written scope first.
Check included/not included and access policy.
What’s an “upstand” on a flat roof?
What’s an “upstand” on a flat roof?
An upstand is the vertical section where the waterproofing turns up against a wall, kerb, or rooflight.
It’s a common leak point if detailing fails. See definitions and flat roof maintenance.
Do you do full reroofs?
Do you do full reroofs?
We prioritise repairs and maintenance. If inspection shows widespread failure, we’ll explain options and point you to the right scope.
See scope format and variations.
Send an enquiry (mailto)
This form opens your email app with a prefilled message. For the full checklist and options, visit contacts.
Browse the toolkit
Shortcuts to common sections: scopes, definitions, policies, and service notes.
Looking for something specific? Start with choose a service.
Services
Pricing & scope
Policies
Not sure where to start? Try symptoms → likely causes or assessment factors.
Contact us