Privacy – Live Footballtickts

1) Who we are and what this policy covers

Live Football Tickts Roofing provides practical roofing help and customer guidance for homes and small businesses across GB. This policy covers personal data we receive when you browse the Website, contact us by email or phone, or use the enquiry form links on our pages. It does not cover third-party websites you may visit via outbound links (if any); those sites have their own privacy policies.

Our contact details are included in Section 10. If you have questions about this policy, please get in touch using the email address provided.

2) What personal data we collect

We aim to collect only what is needed to respond to enquiries and run the Website reliably. Depending on how you interact with us, we may collect:

Contact details you provide: name, email address, phone number, and your message.
Job/location details you choose to share: postcode/area, property type, access constraints, photos you attach to your email, and any timeline/budget notes.
Basic technical data automatically sent by your device to our hosting: IP address, browser type, and approximate time of access (typical server logs).
Consent preference stored in your browser via localStorage (see Section 5).

We do not intentionally collect special category data (such as health, biometric, or political information). Please avoid including such details in messages.

3) How we use your data (purposes)

We use personal data to:

Respond to requests for quotes, availability, and service questions (roof repairs, flat roof maintenance, gutters/roofline work).
Clarify scope and logistics (e.g., access, safety constraints, photos and inspection notes where applicable).
Provide customer support and keep a record of what was discussed to avoid repeat questions.
Maintain Website security and diagnose technical issues using standard server logs.

We do not use your data for behavioural advertising, cross-site profiling, or selling marketing lists.

4) Lawful bases (GB GDPR / UK data protection)

When UK data protection law applies (including the UK GDPR and the Data Protection Act 2018), our typical lawful bases are:

Legitimate interests: running a small service website, responding to enquiries, preventing fraud/abuse, and keeping basic records of communications.
Performance of a contract / steps before entering a contract: when you ask for a quote or request work, we process details needed to assess and arrange the service.
Consent: for optional storage of your cookie/consent preference (see Section 5).
Legal obligation: if we must retain certain records for accounting, tax, or regulatory reasons.

5) Cookies, localStorage, and your consent choice

The Website uses a simple consent banner to record your choice about non-essential storage. We store your preference in your browser using localStorage under the key cookieConsent_live-footballtickts.autos.

What this means in practice:

The value is stored locally on your device and is used only to remember whether you accepted or declined the banner.
It is not used to track you across websites, and it is not shared with third parties.
You can remove it at any time by clearing site data in your browser or removing the localStorage entry for this domain.

We do not place advertising cookies. We also do not embed external analytics or tracking pixels on this Website.

6) Contact form and mailto processing

Our “contact form” functionality uses mailto: links. This means that when you submit an enquiry, your device opens your email client and sends the message from your own mailbox to [email protected].

Important implications:

The Website itself does not directly receive or store the form message on our servers at the moment you click send; the email is transmitted through your email provider.
We receive the email in our mailbox and process it to respond to your enquiry. Your email provider and ours may process the message under their own terms and security measures.
Client-side validation may be used to help you complete required fields before the mailto action is triggered, but validation cannot guarantee delivery.

If you prefer not to use email, you can also contact us by phone: +44 20 8050 1630.

7) Sharing data and third parties (including “no trackers” statement)

We do not sell personal data. We do not share personal data with third parties for their marketing.

We may share limited data only when needed to operate the service, for example:

Email providers: to send/receive messages and respond to you.
Hosting and security: our web host may process IP addresses and basic logs to serve pages and protect the site.
Professional advisers: if necessary for accounting, legal advice, or dispute resolution.

No external analytics / no tracking pixels: we do not use third-party analytics scripts, advertising pixels, or similar trackers on live-footballtickts.autos.

8) Data retention and record-keeping

We keep personal data only for as long as reasonably necessary for the purposes described in this policy. Typical retention expectations:

Enquiry emails: retained while we are actively discussing the job and for a reasonable period afterwards to reference what was agreed (often 12–24 months), unless you request deletion earlier and we do not need to keep the record.
Completed work communications: may be kept longer where needed for warranty discussions, safety notes, or accounting/tax records.
Server logs: typically retained for short periods for security and diagnostics (often days to a few months, depending on hosting settings).
Consent preference: stored in your browser until you clear it or it is overwritten by a new choice.

When data is no longer needed, we take reasonable steps to delete or anonymise it.

9) Your rights in GB and how to exercise them

If UK data protection law applies to you, you may have rights including:

Right of access: ask what personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion in certain circumstances.
Right to restrict processing: ask us to limit use of your data in certain cases.
Right to object: object to processing based on legitimate interests.
Right to data portability: request a copy in a usable format where applicable.

To exercise a right, email us from the address you used to contact us (or provide enough information for us to verify your request). We may ask for reasonable verification to protect your privacy. If you are unhappy with our response, you may also raise a concern with the UK Information Commissioner’s Office (ICO).

10) Contact details and changes to this policy

Email: [email protected]
Phone: +44 20 8050 1630
Address: 41 Camden High Street, London, NW1 7JE, United Kingdom

We may update this policy from time to time to reflect changes in how the Website operates or changes in applicable law. When we do, we will update the “Last updated” date at the top of this page.